SUPPORT
Refund Policy
Last updated: 12 September 2026
Please contact us promptly if your eSIM cannot be delivered or used.
Before activation
A refund may be available when an eSIM has not been installed, activated or used, subject to verification with the supplier.
After installation or activation
Digital eSIM credentials cannot normally be resold after installation or activation. We will investigate genuine technical failures and provide an appropriate remedy where the service is defective.
Compatibility
Refunds may not be available where the device does not support eSIM, is network-locked, or the installation instructions were not followed.
Contact hello@nilamobile.com with your order number and device model.